1. ABOUT US

1.1 Ouridea.ai (“we”, “us”, “our”) is a UK-based business providing AI-assisted business strategy, go-to-market (“GTM”) engineering, and digital advisory outputs.

1.2 These Terms & Conditions govern your use of our website and services.

1.3 By purchasing or using our services, you agree to be legally bound by these Terms.

2. SERVICES

2.1 Ouridea.ai provides digital products and services, including but not limited to:

• AI-generated GTM strategies

• Business packaging playbooks

• Automated assessments and reports

• Advisory outputs based on user inputs

2.2 All outputs are generated using a combination of artificial intelligence and structured frameworks. Outputs are advisory in nature and do not constitute professional, legal, financial, or investment advice.

2.3 You acknowledge that outcomes depend on the accuracy and completeness of the information you provide.

3. USER RESPONSIBILITIES

3.1 You agree to:

• Provide accurate, complete, and truthful information

• Use the service only for lawful purposes

• Not attempt to reverse engineer, replicate, or exploit the platform

3.2 You retain responsibility for all business decisions made based on our outputs.

4. PAYMENT TERMS

4.1 All prices are listed in GBP (£) unless otherwise stated.

4.2 Payment is required in full at the point of purchase.

4.3 We reserve the right to change pricing at any time without notice, but changes will not affect confirmed purchases.

5. NO REFUNDS POLICY (CRITICAL)

5.1 All purchases are non-refundable.

5.2 By purchasing our digital services, you expressly agree that:

• The service begins immediately upon purchase or shortly thereafter

• You waive your statutory 14-day cancellation right under the Consumer Contracts Regulations 2013 once delivery has started

5.3 This waiver is explicitly acknowledged at checkout.

5.4 No refunds will be issued for:

• Change of mind

• Dissatisfaction with subjective output quality

• Failure to implement recommendations

• Business outcomes not meeting expectations

5.5 Nothing in this clause overrides your statutory rights where the service is not delivered as described or is defective.

6. DELIVERY OF SERVICES

6.1 Services are delivered digitally via:

• Web interface

• Email

• Downloadable documents

6.2 Delivery timelines are estimates and not guaranteed.

6.3 We are not liable for delays caused by:

• Incorrect user input

• Technical issues outside our control

• Third-party platform outages

7. INTELLECTUAL PROPERTY

7.1 All content, frameworks, methodologies, and system designs remain the intellectual property of Ouridea.ai.

7.2 You are granted a non-exclusive, non-transferable licence to use outputs for your internal business purposes.

7.3 You may not:

• Resell or redistribute outputs

• Repackage outputs as your own commercial offering

• Use outputs to create competing services

8. LIMITATION OF LIABILITY

8.1 To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential losses

• We are not liable for loss of revenue, profits, or business opportunities

8.2 Our total liability is limited to the amount paid for the service.

8.3 We do not guarantee:

• Specific business outcomes

• Revenue growth

• Market success

9. DISCLAIMER

9.1 Our services are provided “as is” and “as available”.

9.2 Outputs are generated using AI and structured logic and may:

• Contain inaccuracies

• Require validation

• Not reflect real-time market conditions

9.3 You should independently verify all outputs before acting on them.

10. TERMINATION

10.1 We reserve the right to suspend or terminate access if:

• You breach these Terms

• You misuse the platform

• We suspect fraudulent activity

10.2 No refunds will be issued upon termination.

11. DATA PROTECTION

11.1 We process personal data in accordance with UK GDPR and the Data Protection Act 2018.

11.2 By using our services, you consent to the processing of your data for service delivery purposes.

11.3 You are responsible for ensuring you have the right to share any data you input.

12. FORCE MAJEURE

12.1 We are not liable for failure or delay caused by events outside our reasonable control, including:

• Internet outages

• Platform failures

• Natural disasters

• Government actions

13. GOVERNING LAW

13.1 These Terms are governed by the laws of England and Wales.

13.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. CHANGES TO TERMS

14.1 We may update these Terms at any time.

14.2 Continued use of the service constitutes acceptance of the updated Terms.